CHEGLO is shipping worldwide, mainly cover the North America, Europe, Oceania and so on. We use the trusted international carriers serivice to ensure your package arrives safely at its destination.

Orders usually leave our warehouses in 48 hours.
Orders placed on Holidays or weekends will ship out on our next open business day.
Please don't try to intertupt the package when ship out. Once shipped, we will email you with tracking number.
A refund can't be done when the tracking number has been come out. But you can ask for a return then get a refund. Please check the return policy.

An email will be sent to confirm that your order has been received and is being processed. Another email will be sent to you with tracking information when your order ships. Please contact us at support@chegloshop.com or online chat if your tracking number is not update after 5-7 days.

SHIPPING TIME: 

Free shipping to your door. Normally it needs to take 5-15days for you to receive the package. But please pre-understand, weather conditions and other circumstances outside of our control may also cause delays in transit which unfortunately are out of our hands as well as our shipping carrier’s hands. Please know that we will do everything we can within reason to ensure that your order is shipped and delivered in a timely manner.

Duties and Taxes:

As for customers in the North America and Europe, DDP(delivery duty paid) to your door. No additional charges when you receive.
But as for other countries, customs duty will be collected by the Courier company for your local country when you receive the goods. Please cooperate.

Items Not Received

If tracking shows your order was delivered but you have not yet received your order, please send us email. We are always work to get your package to you as quickly.

Damaged Packages

We carefully package each order to prevent damage, but accidents do happen. If your product arrives damaged, please notify us within 48 hours of delivery. please follow these steps:

• Take a photo of damaged items.
• Keep all packaging and packing material.
• Contact CHEGLO Customer Support (support@chegloshop.com) of receiving damaged items, we will handle the issue for 100% satisfation.

Refused Packages

If you “refuse” a package from our company, you are responsible for all charges that are incurred for the delivery failure.

Undeliverable Packages

• If a package is returned to us due to an undeliverable reason like an incomplete address, the customer is responsible for all reshipment costs.
• If you do not wish to have the package reshipped, a refund will be issued less the cost of all shipping.
• For International customers, the refund will be less all shipping charges and incurred brokerage fees.